Returns, Refunds & Complaints for Flower Delivery Weybridge
Our Fresh Flowers Guarantee in Weybridge
At Flower Delivery Weybridge, we pride ourselves on providing only the freshest and most beautiful flowers to our customers. As a trusted local Weybridge florist, we are committed to delighting both households and businesses in the area with prompt and reliable deliveries. All orders are protected by our fresh flower guarantee, ensuring your arrangement arrives in perfect condition.
Damaged Flowers Upon Arrival
We take every measure to ensure your flowers reach you looking their best. Occasionally, however, due to transit or unforeseen circumstances, blooms may become damaged on arrival. Should you find your flowers in a less-than-perfect state when they’re delivered, please notify us on the same day as delivery and provide a photo of the damage. This helps us assess the situation efficiently and offer a quick solution for you.
Freshness Window Policy
Our standard is to guarantee fresh flowers for a minimum of 5 days from delivery, provided they are cared for properly according to the care instructions included with your arrangement. If, within this freshness window, your flowers wilt prematurely or do not meet the quality expectations of our Weybridge clients, please contact us with photographs and order details. Our team will investigate and resolve the issue as swiftly as possible.
Refunds & Replacement Options
Your satisfaction is paramount to us. In cases where flowers are damaged on arrival or fail to meet our freshness standards, we are pleased to offer a choice:
- Replacement: A fresh bouquet of similar value sent promptly to your home or business in Weybridge.
- Refund: Your order amount refunded in line with our policy (original payment method). Refunds will be processed after the returned flowers, if requested, have been received.
We aim to process all refunds and replacements swiftly, normally within 5 working days of your request being reviewed and accepted.
Complaints Process
Your feedback fuels our commitment to continuous improvement. If you have a concern or complaint about your order or service experience, please reach out to us within 48 hours of delivery. Provide your order details and describe the issue in as much detail as possible. Our management team will review your complaint and contact you with an action plan to resolve the matter, usually within two working days.
We welcome both positive and constructive feedback, using it as an opportunity to better serve our Weybridge community.
Your Trusted Weybridge Florist
As a local florist, Flower Delivery Weybridge has built a reputation for reliability, quality, and caring customer service. We serve both residential and commercial clients across Weybridge and nearby areas. Thank you for choosing us – we are always here to help ensure your flower delivery experience is as fresh and wonderful as your bouquet.
