Flower Delivery Weybridge: Terms & Conditions

Introduction

Welcome to the Terms and Conditions for Flower Delivery Weybridge. These terms govern your use of our online flower delivery services in Weybridge and the surrounding areas. By placing an order with us, you agree fully to the terms set out below. Please read these Terms and Conditions carefully before making any purchases. These conditions set forth the legal agreement between you (the customer) and us (the service provider) and apply to all customers making flower delivery orders for Weybridge and nearby localities.

Service Area

Our online flower delivery service is available to customers situated in Weybridge and its neighbouring areas. Any reference to customers in these Terms and Conditions extends to all individuals or entities placing orders for flower delivery to addresses in Weybridge and the adjacent regions we serve. Please check our delivery details to confirm we can reach your selected delivery location.

Order Process

To use our flower delivery service in Weybridge, customers are required to select their preferred floral products, provide accurate delivery information, and proceed through our online checkout. When you place an order, you confirm that all details provided are accurate, current, and complete. Once your order is submitted, you will receive an initial acknowledgement email confirming receipt of the order.

Order acceptance occurs only once we have dispatched your chosen flowers. Until dispatch, we reserve the right to cancel or decline your order for any reason, including (but not limited to) stock unavailability, incorrect details, or security concerns. In cases where an order cannot be accepted, we will notify you as soon as possible and provide a full refund if payment has already been made.

We reserve the right to substitute certain flowers or packaging where necessary. Such substitutions will always be of equal or greater value, and every effort will be made to preserve the style and theme of the original selection. Should a major substitution be required, we will contact you for confirmation before fulfilment whenever feasible.

Product Descriptions and Images

We strive to ensure that all product images and descriptions are clear and accurate. However, due to seasonal availability and the nature of fresh flowers, variations in colour, size, and variety can occur. All product images are provided for illustrative purposes only, and delivered arrangements may differ slightly from those depicted. This does not affect your statutory rights.

Payment Terms

All prices listed for our flower delivery services in Weybridge are in Pounds Sterling (GBP) and include any applicable VAT. Full payment is required at the time of order placement. We accept major credit and debit cards via our secure online payment system. Orders will not be processed until payment has cleared in full.

If the payment method fails or is declined by the card provider, we may reject the order or contact you for an alternative payment method. We reserve the right to cancel the order if full payment is not received within a reasonable timeframe.

Delivery Policy

Our flower delivery service covers addresses throughout Weybridge and the surrounding areas. We endeavour to deliver orders on your preferred delivery date, but this cannot be guaranteed due to circumstances outside our control, such as adverse weather conditions or traffic disruptions. While every reasonable effort is made to supply your order on time, no liability will be accepted for delays caused by third parties or events beyond our direct control.

Delivery will be completed to the address specified in your order. It is your responsibility to provide valid and complete delivery information. Should the recipient be unavailable, flowers may be left in a safe place, with a neighbour, or a delivery card will be left with instructions on how to arrange re-delivery or collection.

We are unable to deliver to PO boxes or addresses outside our specified delivery area. Orders that cannot be delivered due to incorrect information or restrictions may be subject to additional fees or cancellation.

Cancellations and Amendments

You have the right to cancel or amend your flower delivery order for Weybridge, subject to the following conditions:

• Standard Orders: For non-custom floral arrangements, you may cancel or make changes up to 24 hours before the scheduled delivery date. To do so, please provide your order reference number and relevant details when contacting us.
• Bespoke or Custom Orders: Orders involving personalised, bespoke, or specially requested floral arrangements can only be cancelled or amended if we receive notice at least three working days before the delivery date.

Refunds for valid cancellations will be processed within 7-10 working days using the original payment method. After flowers have been dispatched or delivered, cancellations and amendments will not be accepted due to the perishable nature of our products.

Returns and Refunds

Due to the perishable and custom nature of most flower arrangements, returns are generally not accepted unless the flowers are damaged or significantly not as described. If you receive an order that is incorrect or contains damaged goods, please notify us within 24 hours of receipt. Photographic evidence of the issue may be required to support your claim.

If our review confirms that your order does not meet our high-quality standards or suffers from substantial damage caused during transit, we will, at our discretion, offer a replacement arrangement or a full or partial refund. Please note that minor variations in flower colour, size, or arrangement style do not qualify for refunds as these naturally occur with fresh flowers.

Customer Obligations

By placing an online order for flower delivery in Weybridge, you agree that:

• All information supplied for your order, including recipient details and delivery address, is accurate and complete.
• You are at least 18 years of age and legally capable of entering into binding contracts.
• Flowers you order are not intended for resale without our prior agreement.
• You will only use our service for lawful purposes and not for any improper, fraudulent, or illegal activity.

Our Liability

We are committed to ensuring our flower delivery service in Weybridge meets the highest standards. However, our liability to you is limited as follows:

• We are not responsible for indirect, incidental, or consequential losses, including but not limited to loss of profit, reputation, or opportunity, resulting from the use or inability to use our services.
• Our total liability for direct losses arising from any one event or a series of connected events is strictly limited to the value of the relevant order.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable UK law.

Force Majeure

Neither party shall be liable for any delay or failure in the performance of obligations under these Terms and Conditions if such delay or failure is due to an event beyond their reasonable control, including but not limited to acts of God, natural disasters, war, strike action, or interruption of utility services.

Intellectual Property Rights

All content on our website, including photographs, product descriptions, and branding, is the intellectual property of Flower Delivery Weybridge or its licensors. You are permitted to use the website and its content for ordering and personal reference only. Any reproduction, copying, or use for commercial purposes without written consent is strictly prohibited.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions will remain valid and enforceable.

Amendments to Terms & Conditions

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice. The latest version will be available on our website. Your continued use of our online flower delivery service in Weybridge and surrounding areas following any changes constitutes your acceptance of the revised terms.

Other Information

For assistance or further information regarding our online flower delivery Terms and Conditions for Weybridge and the surrounding areas, please consult our website or reach out to our customer service team using the contact information available online. We are happy to clarify any points and assist with any queries regarding our flower delivery service across Weybridge and neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Weybridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Weybridge.

For assistance with orders, returns or account queries, please fill out the Contact Us form.